About Me

At Rheem Canada, I played a key role in customer service and warranty support, ensuring smooth communication between customers, technicians, and internal teams. My proactive approach allowed me to expand my expertise into Raypak pool heaters, improving overall service coverage. Working closely with multiple departments, I helped streamline warranty processes and ensure timely issue resolution and product delivery.

Responsibilities

Provided front-line support for customers with water heater warranty claims, handling high volumes of inbound calls.

Proactively expanded into Raypak pool heater support, improving team efficiency and customer satisfaction.

Acted as the primary contact for customers and technicians, resolving technical and warranty-related inquiries.

Worked closely with Finance, Raypak Support, Technical Support, and Logistics to coordinate warranty claims, deliveries, and repairs.

Maintained detailed records and documentation of warranty claims, ensuring compliance with company policies.

Achievements

Reduced average resolution time for warranty claims by streamlining communication between customers, technicians, and internal teams.

Increased warranty support coverage by learning and assisting with Raypak pool heater claims, reducing backlog.

Recognized for exceptional customer service, receiving positive feedback for professionalism and problem-solving skills.

Improved inter-department collaboration, ensuring faster product replacements and more accurate warranty processing.

Helped refine internal documentation processes, making it easier for new hires to navigate warranty procedures.

Long Version

St. Mary's - Full-Stack Developer & DevOps Engineer